Delivery Information


Delivery information and pricing
 
TruDesignz offers a range of delivery options to suit your needs and we ship all around the world. Our delivery times and charges are shown below:



Location


Standard Delivery 


Tracked/Recorded


Delivery period

United Kingdom£3.95

£5.95

(Next day - £8.95)


5-7 working days (standard)

2-3 working days (tracked)

1 working day (next day)


Europe


£5.95


£9.95


4-8 working days


USA


£5.95


£9.95


6-10 working days


Rest of the World


£5.95


£9.95


6-10 working days




Please allow stated delivery time before making contact with Our Customer Service representatives. When contacting us, please have your PayPal unique transaction ID number and the date the order was placed to hand. 


Worldwide Destinations

 
Trudesignz.co.uk delivers throughout the UK and to the following overseas destinations: Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, India, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, LatviaLithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates and the United States of America.


Returns/Exchange

 

Unwanted goods may be returned for a refund or exchange. Please return them in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 14 days of receipt of your goods using the Returns Form provided. Please ensure you return all goods to us in their original packaging as the goods are second hand without the packaging and we may not therefore be able to exchange them. Please see our terms and conditions for our full returns policy.
You do not need to inform us if you wish to return/exchange your goods. Simply send it back to our return address as shown below:
 
TruDesignz Ltd
37 Framfield Road
London
W7 1NG
 
Please include a note inside the parcel with the name of the person who placed the order and the date the order was placed, your PayPal transaction ID number, the item description and what size you want the item exchanged to and then the return address you want the parcel to be shipped to.
 
We aim to process your returned parcel within 48 hours upon receipt. Although we may process your refund within 48 hours, the amount may not appear on your credit card or bank statement for 5 to 7 working days, depending on how quickly your credit card company or bank do this for you.