Returns

Returns/Exchange

Unwanted goods may be returned for a refund or exchange. 


You do not need to inform us if you wish to return/exchange your goods. Please return them in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 14 days of receipt of your goods using the Returns Form provided. 


Please ensure you return all goods to us in their original packaging as the goods are second hand without the packaging and we may not therefore be able to exchange them. 


Simply send your goods back to our return address as shown below: 


TruDesignz Ltd

37 Framfield Road

London

W7 1NG


Please include a note inside the parcel with the name of the person who placed the order and the date the order was placed, your PayPal or credit card transaction ID number, the item description and what size you want the item exchanged to (if applicable) and also the return address you want the parcel to be shipped to.


We aim to process your returned parcel within 48 hours upon receipt. Please note the amount of the refund may not appear on your credit card or bank statement for 5 to 7 working days, depending on how quickly your credit card company or bank proceed the refund. Please note postage costs are not refunded.