Terms & Conditions

Terms And Conditions

Welcome to the tru-designz.co.uk website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by e-mail: info@tru-designz.co.uk or call us on +44(0)208 847 2281 Monday to Friday between 10am – 6pm. Please note that all calls to our Customer Services Representatives will be charged at the local rate (BT users only, other network charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes. 

Definitions

Definitions "Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means TruDesignz Ltd – trading as tru-designz.co.uk "Website" means the website located at www.tru-designz.co.uk or any subsequent URL which may replace it;"Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales,Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.

Use of the website

Access: You are provided with access to this Website in accordance with these Conditionsand any orders placed by you must be placed strictly in accordance with these Conditions.

Registration: You warrant that: 

  • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects;
  • You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail: info@tru-designz.co.uk or calling us on +44(0)208 847 2281 Monday to Friday between 10am- 6pm. 

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers,directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to:

• modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or 

• change the Conditions from time to time, and your continued use of theWebsite (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree toanychange to the Conditions then you must immediately stop using theWebsite. 

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly orindirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products,goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources,nor for any damage, loss or offence caused or alleged to be caused by, or inconnection with, the use of or reliance on any such advertising, content,products, goods or other materials or services available on such external websites or resources. 

Purchase of products

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. 

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

• You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

• We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Trudesignz.co.uk

• Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following: 

• The product you ordered being unavailable from stock – please see Product Availability

• Our inability to obtain authorisation for your payment. 

• The identification of a pricing or product description error. 

• Failure to meet the eligibility to order criteria set out in the mainTerms & Conditions.

Prices at tru-designz.co.uk

All our prices include VAT but exclude delivery charges. Prices may change and offers may be withdrawn at anytime. Although we try to ensure all our prices displayed on our Website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.

Payment methods

- We only accept payments for orders in british sterling pounds.

- If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in £ sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.

- Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email.

- Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

- Please note that tru-designz.co.uk does not accept cash, cheques, or gift vouchers as payment online or over the telephone.

- When an order is placed, we request pre-authorisation for the value of the order from your bank/card issuer to ensure that the funds are available. We have found that some card companies show the initial request and the later charge as two separate entries, please be assured that we only charge your card once and that any 'second' charge is only temporary and will shortly disappear.

If you have any further queries, please contact your bank/card issuer.

Contract cancellation under the Distance Selling Regulations

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products. If you wish to exercise your right to cancel this contract after your order has already been dispatched, we will refund the original purchase price excluding the delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them. Note: The print of the logo's on some shirt's may vary slightly from what is displayed on the website.

Change or cancel an order

We are sorry that in most circumstances it is not possible to make changes to your order once you have placed it. If you would like to add products to your order, please place a new order for these items. If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services Team for advice on +44208 847-2281 between 10am and 6pm Monday - Friday, or email us info@tru-designz.co.uk

In order to change the details of your order, you must notify us within 30 minutes of your order being placed. Please have your PayPal unique transaction ID number and the date the order was placed to hand. After this time we are unable to amend your order as we endeavour to process orders immediately therefore we would request that you return the goods once they have been delivered - please see section below with Our returns procedure.

If you would like to cancel or amend your order or have any further questions about Our cancellations policy please contact our Customer Service Team on +44 (0) 208 847-2281 Monday to Friday between 10am and 6pm.

Delivery arrangements

UK Deliveries: Standard UK deliveries between 5-7 working days 

European Deliveries: Standard Airmail between 7-10 working days 

International Deliveries: Standard Airmail between 10-14 working days 

Please note the timescales are Royal Mail estimations – deliveries are normally sooner .Please make sure to select the correct country of destination, any attempts to select U.K. in the hope of receiving cheaper delivery charge will be refunded.  Please note tru-designz.co.uk can not guarantee specific delivery dates and specific delivery times.

Missing, incomplete or damaged orders

If your order has not arrived within the time scales set out above, or arrives incomplete please email us at info@tru-designz.co.uk or call us on +44208 847-2281 between 10am and 6pm, Monday – Friday. If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and so arrive separately. However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you, please email or call us as before. If your order arrives and the goods are damaged, please call us on +44208 847-2281 and speak with Our Customer Service Representatives.

Refund policy

We want you to be happy with your purchase. If you are not, just return the product to us, following the instructions below, and we will exchange or refund it. 

The Returns Policy is for goods purchased on the Website. Unwanted goods may be returned for a refund. Please return them in their original condition, unused (with their original packaging), with all labels and garment tags (if applicable) still attached within 7 days of receipt of your goods. Please ensure you return the goods to us in their original packaging. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. You can take the goods out of the packaging to try them out, but don't throw it away and please return it with your goods. Please note that in all cases postage or other return costs will be the customer's responsibility except in the case of damaged, faulty or incorrectly supplied goods.

When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Additionally any free promotional gift issued with an order must also be returned if you are returning those goods.

None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case please return the goods to us.

Returns procedure

Returns can be made via Royal Mail or courier. Returns for damaged, faulty or goods received in error will be accepted provided we are notified within the 7 day stipulation set out above. 

Please include: PayPal transaction ID or receipt number, the reason for the return and whether you would like a refund or a replacement. 

Please see full details of Our refund policy. 

To return unsuitable purchase(s) we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

All returns should be sent to:

TruDesignz Ltd

37 Framfield Road

London

W7 1NG

If you would like to discuss the return of any item, or have any further questions about our returns policy please contact a member of Our Customer Service on +44(0)208 847 2281 Monday to Friday, between 10am and 6pm.

Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product. We will take allreasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on thisWebsite at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy. In accepting these Conditions you agree to provide Trudesignz.co.uk truthful and accurate information and act in accordance with the Licensing Act of 2003.

General intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content on to only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce,transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. 

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with allapplicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will usereasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to itsaccuracy. The Website is provided on an "as is" and "asavailable" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement,compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, inrelation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. We will not be liable, in contract, tort (including, without limitation, negligence),pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: 


• any economic losses (including without limitation loss of revenues, profits,contracts, business or anticipated savings); or 

• any loss of good will or reputation; or 

• any special or indirect losses suffered or incurred by that party arising out of or inconnection with the provisions of any matter under the Conditions. 

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions. 

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. 

Survival

Each provision of the Conditions shall be construed as separately applying andsurviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Trudesignz.co.uk and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability inrespect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. TruDesignz.co.uk is a trading name of TruDesignz Ltd.